Customer Service Offerings

Customer Service Workflow Assessment and Improvement – Once alignment between culture and business objectives is understood, we will evaluate your customer service workflow. Then with your involvement suggest modifications that will improve your operational processes to provide the support and outcomes that enable quality customer service to be delivered every time.

Customer Service Training – Before customer service empowerment there must be training so that all members of your organization know:
• What is available
• How to use it
• When to use it
• Why it is so important

Customer Service SWOT Analysis – The traditional SWOT (Strengths, Weaknesses, Opportunities an Threats) with an eye on customer goals and current outcomes. Our approach is tailored to the needs of the client's organization.

Customer Service Cultural Analysis – Your organizational culture is the foundation of the business. We can assess your customer service culture to assure it is aligned with your business and customer service goals. We utilize a combination of assessment tools in a custom designed methodology, for your organization, to determine where your customer service processes and culture positioned and whether it is enabling your business.

Customer Service Business Model Development – Each organization has to determine the strategic value of their customer service model. We can develop a model of your customer service model to assist you to determine the business impact of customer service initiatives.

Customer Advisory Council – A meeting, of your customers, suppliers, employees, strategic partners or other key stakeholders, held to gain their insights and perspectives on your products, services, pricing, direction, competition or policies. A Customer Advisory Council is a face to face meeting which provides you with an experiential, intelligence gathering, relationship building event.

Diversity Initiatives – At Parker Wright we feel that diversity training and a viable culture of customer service go hand in hand. Therefore, we have significant expertise in diversity training and integrate that training with the reality and impact of customer service. The result is a two fold benefit for our clients.

Other Customer Service Offerings –
• Customer Satisfaction Surveys
• Competitive Customer Service Analysis