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Join the Community
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Monthly Customer Service Survey
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Trends in 21st Century Customer Service
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the "Customer Focus Management Newsletter" (PDF)
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Customer Service Community Monthly Survey

We feel that the processes, techniques, disciplines and culture of Customer Service has been undervalued for too long. On a monthly basis we will provide to our Customer Service Community a brief survey to further the knowledge and cultural impact surrounding customer service. The results of each month's survey will be delivered via a PDF file to those who participated – free. Our intent is that over time the body of evidence of customer service will be enhanced by the primary research and efforts of this community.

Please connect to the link below for this month's survey, it should take less than five minutes to complete.

Click here to participate in the survey

Thank you.